When you make a purchase from a new seller, we don’t release funds until the seller has provided tracking and shipped the item.
Orders that never arrive, inauthentic items, and items not as described will be refunded — your satisfaction, guaranteed. All purchases made through a PayPal account are protected. Having a PayPal account allows us to verify the identity of both parties and ensure the transaction is legit. Guest Checkout purchases are not protected by PayPal or Grailed.
Every transaction on The Pop Up Girls is covered by PayPal Purchase Protection. If PayPal cannot resolve your claim, our support team will take over within 90 days of sale. No dispute goes unresolved.