Does The Pop Up Girls Shop charge a payment processing fee?
The Pop Up Girls processes all transactions through PayPal for Marketplaces, a new payment system from PayPal built specifically for handling transactions on marketplaces like The Pop Up Girls. In addition to the The Pop Up Girls Commission Fee, there is a standard PayPal Payment Processing Fee for all transactions.
PAYPAL PAYMENT PROCESSING FEE
Domestic Transactions: 2.9% + 30 cents
International Transactions: 4.4% + 30 cents or more depending on your location
The PayPal Payment Processing Fee is determined by the location of the buyer's PayPal billing address.
PAYPAL PAYMENT PROCESSING FEE
Domestic Transactions: 2.9% + 30 cents
International Transactions: 4.4% + 30 cents or more depending on your location
The PayPal Payment Processing Fee is determined by the location of the buyer's PayPal billing address.
How do customisable items work?
All customisable items are discussed between the buyer and the seller using the chat feature.
How to File a PayPal Claim?
If you are unable to resolve an issue directly with your seller, this guide can help you resolve the issues you may have.
Before beginning a PayPal claim, please be sure to contact our support team directly so we can investigate the issue, take further action against the offending user, and provide any necessary assistance to ensure the claim is settled in your favor.
Please note you have 180 days from the purchase date to file a dispute.
1. Select the transaction in your PayPal activity page or file a claim here: https://www.paypal.com/disputes/
2. Scroll to Need help? at the bottom of the transaction’s detail page, and select Resolution Center.
3. Select the appropriate reason for opening the claim under “I’m opening this dispute because:”
4. Contact the seller in PayPal’s Resolution Center.
You should communicate with your seller through this form so that PayPal can review the conversation details. The seller will be able to view and respond to these messages directly on their end. Please provide as much information as possible to support your case.
Please also be sure to check your "Spam" folder for any correspondence from PayPal to ensure it is promptly addressed.
If you are unable to work out a resolution with the seller, or if the seller is unresponsive, please escalate the claim for PayPal’s review as soon as possible. You can escalate to a claim within 20 calendar days from the date the dispute was opened.
The Resolution Center will provide you with the date when PayPal will allow you to escalate the claim. Please note that a dispute will automatically close if it isn’t escalated to a claim within 20 days. Closed disputes cannot be reopened or escalated to a claim. Please check the Resolution Center to see any messages that are part of your dispute. Claim timeframes may vary depending on the nature of the case.
Please note that you should *never* close a dispute or claim if you have not received your item or your refund. If the seller agrees to a refund, they should complete the process through the PayPal claim. It is also very important to make sure that you are opening the correct type of claim, and only open an ‘Unauthorized’ claim if you have used the Guest Checkout to purchase a listing.
PayPal will email you to let you know they received your claim and they will continue to email you with updates as well as to inform you of any action or information required from you.
Important: you must respond promptly to PayPal's requests for documentation, otherwise your claim will be refused. PayPal usually decides cases in 30 days or less, but it may take longer in some cases. You can always check the status of your claim by visiting the Resolution Center.
Before beginning a PayPal claim, please be sure to contact our support team directly so we can investigate the issue, take further action against the offending user, and provide any necessary assistance to ensure the claim is settled in your favor.
Please note you have 180 days from the purchase date to file a dispute.
1. Select the transaction in your PayPal activity page or file a claim here: https://www.paypal.com/disputes/
2. Scroll to Need help? at the bottom of the transaction’s detail page, and select Resolution Center.
3. Select the appropriate reason for opening the claim under “I’m opening this dispute because:”
4. Contact the seller in PayPal’s Resolution Center.
You should communicate with your seller through this form so that PayPal can review the conversation details. The seller will be able to view and respond to these messages directly on their end. Please provide as much information as possible to support your case.
Please also be sure to check your "Spam" folder for any correspondence from PayPal to ensure it is promptly addressed.
If you are unable to work out a resolution with the seller, or if the seller is unresponsive, please escalate the claim for PayPal’s review as soon as possible. You can escalate to a claim within 20 calendar days from the date the dispute was opened.
The Resolution Center will provide you with the date when PayPal will allow you to escalate the claim. Please note that a dispute will automatically close if it isn’t escalated to a claim within 20 days. Closed disputes cannot be reopened or escalated to a claim. Please check the Resolution Center to see any messages that are part of your dispute. Claim timeframes may vary depending on the nature of the case.
Please note that you should *never* close a dispute or claim if you have not received your item or your refund. If the seller agrees to a refund, they should complete the process through the PayPal claim. It is also very important to make sure that you are opening the correct type of claim, and only open an ‘Unauthorized’ claim if you have used the Guest Checkout to purchase a listing.
PayPal will email you to let you know they received your claim and they will continue to email you with updates as well as to inform you of any action or information required from you.
Important: you must respond promptly to PayPal's requests for documentation, otherwise your claim will be refused. PayPal usually decides cases in 30 days or less, but it may take longer in some cases. You can always check the status of your claim by visiting the Resolution Center.
MONEY BACK GUARANTEE - How it works
The Pop Up Girls and PayPal are here for you. We offer a MONEY BACK GUARANTEE through PayPal for buyers and sellers.
The Pop Up Girls marketplace is safe and easy to use. In the rare case where something does go wrong, all transactions conducted through The Pop Up Girls and PayPal are eligible for PayPal Buyer and Seller Protection. Guest Checkout purchases are not eligible for purchase protection.
Please note that any issues must be reported to The Pop Up Girls within 60 days from the date of sale in order to remain eligible for protection.
BUYER PROTECTION
PayPal Buyer Protection ensures that your purchase is covered in case of problems, such as:
SELLER PROTECTION
PayPal Seller Protection ensures that your sale is covered in case of problems, such as:
HOW IT WORKS
To be eligible for protection, all sellers must ship to a confirmed address with tracking information. Sellers must also purchase signature confirmation if the full amount of the payment (including shipping and taxes) is $750 USD or more. Please enter the tracking information into the PayPal transaction details as well. When applicable, PayPal’s Protection Program entitles you to reimbursement for the full purchase price of the item plus the original shipping costs you paid, if any, as long as you provide compelling evidence that supports your claim.
Photographic evidence, tracking information, and written statements may be required in order to file your case. Please also be sure to check your "Spam" folder for any correspondence from PayPal to ensure it is promptly addressed.
In the rare instance that a PayPal claim with compelling evidence is decided unfairly, you can contact our support team for assistance in appealing the outcome.
OFFSITE TRANSACTIONS
A common tactic used by scammers is to offer a discount on the asking price to entice users to go outside The Pop Up Girls system. Users who attempt to conduct transactions offsite are almost always fraudulent. Offsite transactions infringe on our terms of use and may not be eligible for PayPal protection. For your safety, we actively warn and ban users who attempt to conduct unsafe, offsite transactions.
MEETUPS
Please note that in-person meetups are ineligible for buyer and seller protection. If you make a sale or purchase on The Pop Up Girls, the item must be shipped with tracking information in order to remain protected.
GUEST CHECKOUT
As explained during checkout, purchases made through PayPal’s Guest Checkout are unfortunately not eligible for purchase protection. While guest checkout is not eligible for purchase protection, all payments using a PayPal account are processed securely and eligible for purchase protection. If you have any issues with a purchase made with a PayPal account, you can contact us here and we’ll ensure you are fully protected for your purchase.
ZERO-TOLERANCE FRAUD POLICY
We take fraud very seriously. In order to keep the community safe for all The Pop Up Girls users, The Pop Up Girls team constantly monitors the marketplace for fraudulent items and dishonest buyers/sellers. Our Zero-Tolerance Policy means that anyone posting counterfeit goods, posting items they do not own, or engaging in any other duplicitous behavior will be immediately banned from The Pop Up Girls. Please exercise good judgment when using the marketplace.
The Pop Up Girls marketplace is safe and easy to use. In the rare case where something does go wrong, all transactions conducted through The Pop Up Girls and PayPal are eligible for PayPal Buyer and Seller Protection. Guest Checkout purchases are not eligible for purchase protection.
Please note that any issues must be reported to The Pop Up Girls within 60 days from the date of sale in order to remain eligible for protection.
BUYER PROTECTION
PayPal Buyer Protection ensures that your purchase is covered in case of problems, such as:
- You don’t receive the item.
- The item you receive is significantly not as described.
SELLER PROTECTION
PayPal Seller Protection ensures that your sale is covered in case of problems, such as:
- Item not received. The buyer reports not receiving the item you shipped.
- Item not as described. The buyer reports receiving an item that is different from what you described.
- The buyer claims their money back after receiving the item you sent (chargeback).
HOW IT WORKS
To be eligible for protection, all sellers must ship to a confirmed address with tracking information. Sellers must also purchase signature confirmation if the full amount of the payment (including shipping and taxes) is $750 USD or more. Please enter the tracking information into the PayPal transaction details as well. When applicable, PayPal’s Protection Program entitles you to reimbursement for the full purchase price of the item plus the original shipping costs you paid, if any, as long as you provide compelling evidence that supports your claim.
Photographic evidence, tracking information, and written statements may be required in order to file your case. Please also be sure to check your "Spam" folder for any correspondence from PayPal to ensure it is promptly addressed.
In the rare instance that a PayPal claim with compelling evidence is decided unfairly, you can contact our support team for assistance in appealing the outcome.
OFFSITE TRANSACTIONS
A common tactic used by scammers is to offer a discount on the asking price to entice users to go outside The Pop Up Girls system. Users who attempt to conduct transactions offsite are almost always fraudulent. Offsite transactions infringe on our terms of use and may not be eligible for PayPal protection. For your safety, we actively warn and ban users who attempt to conduct unsafe, offsite transactions.
MEETUPS
Please note that in-person meetups are ineligible for buyer and seller protection. If you make a sale or purchase on The Pop Up Girls, the item must be shipped with tracking information in order to remain protected.
GUEST CHECKOUT
As explained during checkout, purchases made through PayPal’s Guest Checkout are unfortunately not eligible for purchase protection. While guest checkout is not eligible for purchase protection, all payments using a PayPal account are processed securely and eligible for purchase protection. If you have any issues with a purchase made with a PayPal account, you can contact us here and we’ll ensure you are fully protected for your purchase.
ZERO-TOLERANCE FRAUD POLICY
We take fraud very seriously. In order to keep the community safe for all The Pop Up Girls users, The Pop Up Girls team constantly monitors the marketplace for fraudulent items and dishonest buyers/sellers. Our Zero-Tolerance Policy means that anyone posting counterfeit goods, posting items they do not own, or engaging in any other duplicitous behavior will be immediately banned from The Pop Up Girls. Please exercise good judgment when using the marketplace.
What are the fees?
The Pop Up Girls is free for buyers and sellers pay a low commission fee.
The Pop Up Girls COMMISSION FEE: 15%
The Pop Up Girls Commission fee is applicable to Domestic and International transactions.
The Pop Up Girls Commission fee is effective for listings created after November 22nd, 2020 at 12 pm GMT.
The Pop Up Girls COMMISSION FEE: 15%
The Pop Up Girls Commission fee is applicable to Domestic and International transactions.
The Pop Up Girls Commission fee is effective for listings created after November 22nd, 2020 at 12 pm GMT.
How do I buy an item?
When you see something you like, you can buy it right away using “Add to Cart". When you buy an item the seller will be notified via email. You check out using PayPal.
GUEST CHECKOUT
When you click "Pay with PayPal" there's a prompt underneath the PayPal login to checkout with credit/debit card. You can use that to pay directly by card instead of using a PayPal account. Please note that purchases made through PayPal's guest checkout are not eligible for Purchase Protection. You must create a PayPal account to qualify for purchase protection.
GUEST CHECKOUT
When you click "Pay with PayPal" there's a prompt underneath the PayPal login to checkout with credit/debit card. You can use that to pay directly by card instead of using a PayPal account. Please note that purchases made through PayPal's guest checkout are not eligible for Purchase Protection. You must create a PayPal account to qualify for purchase protection.
How do I sell an item?
Create an account and click the “Sell” button in the header. This will prompt you to fill our The Pop Up Girls application form. If you are accepted you can upload photos and fill in information about the item you’re selling. Your clothing will be listed on the appropriate section of The Pop Up Girls site as well as on your individual seller page. We will notify you via both The Pop Up Girls messages and email when people open a chat with you.
GETTING PAID THROUGH PAYPAL
The Pop Up Girls Shop processes all transactions through PayPal for Marketplaces, a new payment system from PayPal built specifically for handling transactions on marketplaces like The Pop Up Girls Shop. Selling through this payment system requires that you connect a PayPal account to The Pop Up Girls Shop account.
Can I trade on The Pop Up Girls Shop?
The only way you should ever trade is by purchasing each other’s items on The Pop Up Girls for an agreed upon market price so that if something were to go wrong you would be insured by PayPal buyer and seller protection.
MEETUPS
Please note that in-person meetups are ineligible for buyer and seller protection. If you make a sale or purchase on The Pop Up Girls, the item must be shipped with tracking information in order to remain protected. The Pop Up Girls is not responsible for what happens during a trade or meetup and anything discussed in messages is not binding.
What currency are The Pop Up Girls prices in?
All of the listings in the marketplace are interchangeable to any currency- depending on where the buyer is based. As a seller when listing an item on THEPOPUPGIRLSSHOP.COM it will be entered in GBP (£). Once the listing is live the price will be converted into the currency of the country the customer is in.
How do I share a link to a listing to your support team?
On The Pop Up Girls website, you can find the link by going to the listing page and copying the URL. Once you have the link, you can paste the link into our contact form or an email response.
GETTING PAID THROUGH PAYPAL
The Pop Up Girls Shop processes all transactions through PayPal for Marketplaces, a new payment system from PayPal built specifically for handling transactions on marketplaces like The Pop Up Girls Shop. Selling through this payment system requires that you connect a PayPal account to The Pop Up Girls Shop account.
Can I trade on The Pop Up Girls Shop?
The only way you should ever trade is by purchasing each other’s items on The Pop Up Girls for an agreed upon market price so that if something were to go wrong you would be insured by PayPal buyer and seller protection.
MEETUPS
Please note that in-person meetups are ineligible for buyer and seller protection. If you make a sale or purchase on The Pop Up Girls, the item must be shipped with tracking information in order to remain protected. The Pop Up Girls is not responsible for what happens during a trade or meetup and anything discussed in messages is not binding.
What currency are The Pop Up Girls prices in?
All of the listings in the marketplace are interchangeable to any currency- depending on where the buyer is based. As a seller when listing an item on THEPOPUPGIRLSSHOP.COM it will be entered in GBP (£). Once the listing is live the price will be converted into the currency of the country the customer is in.
How do I share a link to a listing to your support team?
On The Pop Up Girls website, you can find the link by going to the listing page and copying the URL. Once you have the link, you can paste the link into our contact form or an email response.